We’re Here to Help
Contact Us
Contact Us
Have a question or need help with your order? We're here for you.
Getin Touch
Tip: For the fastest response, we strongly recommend contacting us via Email orInbox Chat on ourwebsite. Our phone lines are frequently busy during peak hours,and email/chat inquiries are typicallyresolved more quickly.
Email (Recommended): support@evercare.cc We respond within 24 hourson business days.
When Contacting Us, Please Include
To help us resolve your inquiry as quickly as possible, please provide:
Your order number (found in your order confirmation email)
The email address used to place the order
A brief description of your question or issue
Photos, if applicable (e.g., damaged product, wrong item received)
Expected Response Times
|
Inquiry Type |
Response Time |
|
Order status & tracking |
Within 24 hours |
|
Returns & refunds |
Within 48 hours |
|
Product questions |
Within 24 hours |
|
Subscription changes or cancellations |
Within 24 hours |
|
Billing disputes & unauthorized charges |
Within 48 hours |
|
Damaged or defective items |
Within 48 hours |
Response times are based on business days (Monday-Friday). Inquiries received over the weekend or on U.S. holidays willbe addressed on the next business day.
Business Hours
|
Monday -Friday |
9:00 AM - 6:00 PM (ET) |
|
saturday & sunday |
Closed |
|
U.S. Public Holidays |
Closed |
Before Filing a Payment Dispute
If you have a concern about a charge on your account, please contact us first before initiating a disputewith your bank or credit card company. We can often resolve billing issues faster than the bank disputeprocess. Common reasons for unrecognized charges include subscription renewals, purchases made by afamily member, or delayed charges appearing on your statement. Email us at support@evercare.cc withyour order number and we will investigate within 48 hours