FAQs

1.DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER?
No, you can place an order as a guest. However, creating an account may helpyou check your order information more easily and receive updates from our store.

2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit cards and available payment methods shown atcheckout. Payment options may vary depending on your location and thepayment provider.

3. IS MY ONLINE PAYMENT SECURE?
Yes. Our checkout process is protected through secure payment technology.
Your payment information is processed securely and is not stored by EverCare.

4. WHAT CURRENCY ARE YOUR PRICES IN?
Our store prices are displayed in UsD. If your card uses another currency, yourbank or card provider may apply an exchange rate or additional fees.

5. HOW LONG DOES SHIPPING TAKE?
Order processing usually takes 1-3 business days. Delivery time may varydepending on your location, shipping method, and carrier processing time.

6. HOW CANITRACK MY ORDER?
Once your order has been shipped, you will receive a tracking number by email.You can use the tracking number to check the latest delivery status of your package.

7. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please contact us as soon as possible after placing your order. If your order hasnot been processed or shipped yet, we will do our best to help update the shipping address.

8. WHAT SHOULD I DO IF MY ORDER IS MISSING ITEMS OR ARRIVES DAMAGED?
Please contact us at support@evercare.cc with your order number and clearphotos if applicable. Our support team will review the issue and help you as soon as possible.

9. DO YOU ACCEPT RETURNS OR REFUNDS?
Please refer to our Return Policy for detailed return and refund information. If you
have questions about your order, you can contact us for assistance.

10. HOW CANICONTACT CUSTOMER SUPPORT?
If you have any questions, please contact us at support@evercare.cc We will do ourbest to respond as soon as possible.